1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods and services to you including, but not limited to, the following:
- products from our online shop including notebooks, travel wallets, stationery, leather accessories, corporate notebooks and corporate diaries;
- courses available to individuals and businesses through the Debrett’s Academy; and
- wedding consultancy services available through the Debrett’s Academy.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
- you are an individual; and
- you are buying goods or services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms
2 Information about us and how to contact us
2.1 Who we are. We are Debrett’s Limited, a company registered in England and Wales. Our company registration number is 05228068 and our registered office is at Ground Floor, Charles House, 5-11 Regent Street, London, SW1Y 4LR. Our registered VAT number is 853322048.
2.2 How to contact us. You can contact us by telephoning our customer service team at 020 3950 5240 or by writing to us at email@example.com or at 22 Upper Ground, Southbank, London SE1 9PD.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3 Our contract with you
3.1 How we will accept your order. You may place orders through our website (debretts.com), by email or over the phone. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods or services that you have ordered. This might be because any goods you have ordered are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a course that you have ordered is sold out, because we have identified an error in the price or description of the goods or services or because we are unable to meet a delivery deadline you have specified.
4 Our Goods
4.1 Goods may vary slightly from their pictures. The images of the goods on our website or in our promotional materials or brochures are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
4.2 Packaging may vary. The packaging of the goods may vary from that shown in images on our website or in our promotional materials or brochures.
4.3 Making sure your measurements and specifications are accurate. If we are making the goods to measurements or specifications you have given us, for example by customising goods to include your name or logo, you are responsible for ensuring that these measurements and specifications are correct.
5 Your rights to make changes
If you wish to make a change to the goods or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods or services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6 Our rights to make changes
6.1 Minor changes to the goods or services. We may change the goods or services:
- to reflect changes in relevant laws and regulatory requirements; and
- to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the goods or services.
6.2 More significant changes to the goods or services and these terms. In addition, we may make more significant changes to the goods or services that you have ordered, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods or services paid for but not received.
7 Providing the goods and/or services
7.1 Delivery costs. The costs of delivery of any goods ordered will be as displayed to you on our website.
7.2 When we will provide the goods and/or services. During the order process we will let you know when we will provide the goods or services to you.
- If we are supplying goods to you. We will deliver them to you as soon as reasonably possible and in any event within 21 days domestically and within 30 days overseas after the day on which we accept your order.
- If we are supplying one-off services to you. We will begin the services on the date set out in the order. The estimated completion date for the provision of the services is as advised to you during the order process.
- If we are supplying you with ongoing services. We will supply the services to you until the services are completed or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 11.
7.3 We are not responsible for delays outside our control. If our supply of the goods or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods or services you have paid for but not received.
7.4 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery. Delivery will be attempted twice before the goods are returned.
7.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery, the goods will be returned. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 2 will apply.
7.6 When you become responsible for the goods. Any goods will be your responsibility from the time we deliver the goods to the address you gave us.
7.7 When you own goods. You own any goods once we have received payment in full.
7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods or services to you. If so, this will have been stated in the description of the good or services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:
- deal with technical problems or make minor technical changes;
- update the services to reflect changes in relevant laws and regulatory requirements;
- make changes to the services as requested by you or notified by us to you (see clause 6).
7.10 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services, we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for services if we suspend such services, or tell you we are going to suspend them, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
7.11 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see clause 8.7). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 8.6).
8 Price and payment
8.1 Where to find the price for the goods and/or services. The price of the goods and/or services (which includes VAT) will be the price indicated on the order pages on our website when you placed your order or, where you placed your order over the phone or by email, as advised to you by email or over the phone. We take all reasonable care to ensure that the price of the goods or services advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the goods or services you order.
- 8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods or services, we will adjust the rate of VAT that you pay, unless you have already paid for the goods or services in full before the change in the rate of VAT takes effect.
- 8.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods or services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the goods or services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
- 8.4 When you must pay and how you must pay. We accept payment by credit or debit card (except American Express). When you must pay depends on whether you are purchasing goods or services:
- For goods, you must pay for them in full at the time of ordering, unless otherwise agreed with us.
- For services, when you must pay will be specified on the order pages when you place your order via our website or, where you place your order over the phone or by email, as advised to you over the phone or by email. Typically:
- where you have ordered one of our off-the-shelf courses, you must pay for the course in full at the time of ordering; and
- where you have ordered a bespoke course, we will invoice you for the full amount at least 30 days in advance of the start date of the course. You must pay each invoice within 14 calendar days after the date of the invoice except:
- in respect of services which must be paid for at the time of ordering in accordance with clause 8.4.2(a); and
- in respect of services which are scheduled to commence less than 14 days after your order was placed, in which case payment must be made immediately.
- 8.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
- 8.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
- 8.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
9 Your rights to end the contract
- 9.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or a service re-performed or to get some or all of your money back).
- 9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 2.1 to 9.2.5 below the contract will end immediately and we will refund you in full for any goods or services which have not been provided and you may also be entitled to compensation. The reasons ar
- we have told you about an upcoming change to the goods or services or these terms which you do not agree to (see clause 2);
- we have told you about an error in the price or description of the goods or services you have ordered and you do not wish to proceed;
- there is a risk that supply of the goods or services may be significantly delayed because of events outside our control;
- we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
- you have a legal right to end the contract because of something we have done wrong.
9.3 Exercising your right to change your mind if you are a consumer.
- Right under the Consumer Contracts Regulations 2013. If you are a consumer then for most goods or services bought online, over the phone or by email you have a legal right to change your mind within 14 days and receive a refund.
- Our goodwill guarantee for consumers. Please note that these terms reflect the goodwill guarantee offered by Debrett’s Limited of 22 Upper Ground, Southbank, London SE1 9PD to its UK consumer customers. As well as the legal right to change your mind and receive a full refund referred to above, you may also have the right to return any non-faulty goods or cancel any services ordered within 30 days of purchase in return for an exchange or credit note. For goods, this goodwill guarantee only applies where the goods are returned in a saleable condition with a valid receipt or proof of purchase. For services, this goodwill guarantee can only be exercised before we have commenced providing the services. This goodwill guarantee does not affect your legal rights.
9.4 When consumers do not have a right to change their minds.
Your right as a consumer to change your mind does not apply in respect of:
- goods that are made to your specifications or are clearly personalised; and
- services, once these have been completed, even if the cancellation period is still running.
9.5 How long do consumers have to change their minds?
If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
- If you have bought services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless our goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
9.6 Ending the contract where we are not at fault and there is no right to change your mind.
Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
10 How to end the contract with us (including if you are a consumer who has changed their mind)
10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
- Phone or email. Call customer services on 0203 950 5240 or write to us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- By post. Write to us at 22 Upper Ground, Southbank, London SE1 9PD, including details of what you bought, when you ordered or received it and your name and address.
10.2 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must post the goods back to us at 22 Upper Ground, Southbank, London SE1 9PD. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
- 10.3 When we will pay the costs of return. We will pay the costs of return:
- if the goods are faulty or misdescribed; or
- if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return unless we decide, in our sole discretion, that we will pay the costs of return.
10.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the goods or services including any delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
10.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding any delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
- Where the refund relates to services that you have ordered, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
10.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
If your refund relates to goods you have ordered, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see clause 10.2.
- In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
11 Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract for goods or services at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods or services; and
- you do not, within a reasonable time, allow us to deliver goods to you.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for goods or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11.3 We may withdraw the goods or services. We may write to you to let you know that we are going to stop providing the goods or services. We will let you know as soon as reasonably possible in advance of our stopping the supply of the goods or services and will refund any sums you have paid in advance for goods or services which will not be provided.
12 If there is a problem with the goods or services
How to tell us about problems. If you have any questions or complaints about the goods or services, please contact us. You can telephone our customer service team at 0203 950 5240 or write to us at email@example.com or at 22 Upper Ground, Southbank, London SE1 9PD.
13 Your rights in respect of defective goods if you are a consumer
13.1 If you are a consumer we are under a legal duty to supply goods that are in conformity with this contract.
13.2 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must post them back to us. We will pay the costs of postage. Please call customer services on 020 3705 2210 or email us at firstname.lastname@example.org to arrange return.
14 Your rights in respect of defective goods if you are a business
14.1 If you are a business customer we warrant that on delivery, any goods shall:
- conform in all material respects with their description and any relevant specification; and
- be free from material defects in design, material and workmanship.
14.2 Subject to clause 3, if:
- you give us notice in writing within a reasonable time of discovery that goods do not comply with the warranty set out in clause 1;
- we are given a reasonable opportunity of examining such goods; and
- you return such goods to us at our cost,
we shall, at our option, repair or replace the defective goods, or refund the price of the defective goods in full.
14.3 We will not be liable for the failure of goods to comply with the warranty in clause 1 if:
- you make any further use of such goods after giving a notice in accordance with clause 2.1;
- the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the goods or (if there are none) good trade practice;
- the defect arises as a result of us following any drawing, design or specification supplied by you;
- you alter or repair the goods without our written consent; or
- the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
14.4 Except as provided in this clause 14, we shall have no liability to you in respect of the failure of goods to comply with the warranty set out in clause 1.
14.5 These terms shall apply to any repaired or replacement goods supplied by us under clause 2.
15 Our responsibility for loss or damage suffered by you if you are a consumer
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods or services including the right to receive goods or services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective goods under the Consumer Protection Act 1987.
15.3 We are not liable for business losses. If you are a consumer we only supply the goods and services to you for domestic and private use. If you use the goods or services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
16 Our responsibility for loss or damage suffered by you if you are a business
16.1 Nothing in these terms shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
- defective goods under the Consumer Protection Act 1987; or
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
16.2 Except to the extent expressly stated in clause 1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3 Subject to clause 1:
- we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for goods or services under such contract.
17 How we may use your personal information
17.2 Business customers.
- For the purposes of these terms, “Data Protection Legislation” means:
- the Data Protection Act 2018;
- unless and until the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK; and then
- any successor legislation to the GDPR or the Data Protection Act 2018, and “data controller”, “data processor”, “personal data” and “data subject” shall each have the meanings as defined in the Data Protection Legislation.
- If we process any personal data on your behalf when performing our obligations under the contract, you acknowledge that you will be the data controller and we will be the data processor for the purposes of the Data Protection Legislation. We may process personal data on your behalf including names and contact details of your employees in order to fulfil our obligations under these terms and our contract with you. We will only process such personal data for as long as is necessary to comply with our obligations under these terms and the contract.
- Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 17 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
- Without prejudice to the generality of clause 2.3, you will ensure that you have all necessary and appropriate consents and notices in place to enable lawful transfer of the personal data to us for the duration and purposes of the contract.
- Without prejudice to the generality of clause 2.3, we shall, in relation to any personal data processed in connection with the performance by us of our obligations under these terms and the contract:
- process that personal data only on your written instructions unless we are required by the laws of any member of the European Union or by the laws of the European Union applicable to us to process personal data (“Applicable Laws”). Where we are relying on laws of a member of the European Union or European Union law as the basis for processing personal data, we shall notify you of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit us from so notifying you;
ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against
- accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
- ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential;
- assist you, at your cost, in responding to any request from a data subject and in ensuring compliance with your obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
- notify you without undue delay on becoming aware of a personal data breach;
- at your written direction, delete or return personal data and copies thereof to you on termination of the contract unless required by Applicable Law to store the personal data; and
- maintain complete and accurate records and information to demonstrate our compliance with this clause 17.
- You consent to us appointing third-party processors of personal data under the contract, provided that we notify you of the identity of any such third-party processors prior to their appointment and provided that we inform you of any intended changes concerning the addition or replacement of any such third-party processors. We confirm that we have entered or (as the case may be) will enter with any third-party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause 17. As between us and you, we will remain fully liable for all acts or omissions of any third-party processor appointed by us pursuant to this clause 2.6.
- You consent to us transferring personal data outside of the European Economic Area for the purposes of complying with the contract and these terms.
- We may at any time revise this clause 17 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme.
18 Other important terms
18.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer our guarantee at clause 3.1 to a person who has acquired the goods. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item.
18.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the goods or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods or services in either the Northern Irish or the English courts.
18.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.