What do you do when you encounter rudeness? Do you respond in kind? Politely call the individual out on their behaviour? Or ignore and rise above it?
Two of our tutors, Olly and Katherine, visited Reading FC Academy recently to deliver a workshop in vital life skills to a group of extremely talented young footballers. Watch a short film of the session below, and visit our Academy page for more information on our courses.
Debrett's Academy Director Rupert Wesson discusses how good manners can oil the wheels of business with the Training Journal. Have you ever had to call a customer helpline? After inputting a mysterious sequence of numbers, then spending a small lifetime on hold, most of us are ready
In our latest advice column for City AM, Debrett’s Academy director Rupert Wesson advocates coaching for effective leadership. Q:I have worked in a very old-school financial services company for most of my career and I have now been promoted to a relatively senior position in which
In our latest advice column for City AM, Debrett’s Academy director Rupert Wesson advises a reader on how to make the most of the performance review process Q: I lead a team of account managers and we are heading towards the annual performance review. I really struggle with
In our latest advice column for City AM, Debrett's Academy director Rupert Wesson explains how to make meetings work for you. Q. Most of my day is spent in useless meetings and my colleagues seem blind to the fact that we'd all be more productive if