At Debrett’s, we know that delivering luxury is about more than selling a valuable product – it is also about creating an unforgettable experience. We have worked with individuals and businesses setting the highest standards of service around the globe, and we know what it takes to exceed the expectations of some of the world’s most influential people.
Luxury Sales
Luxury Sales
For many luxury providers, a handful of relationships can be critical to the performance of the company in any given year. For a luxury business, every client-facing team member must be capable of handling those relationships. This programme provides some new thinking around engaging high net worth clients and will provide the confidence and skills for people to act with confidence in order to represent your brand with conviction.
Topics Include:
- Reading the customer
- Balancing formality and informality
- Cross cultural selling
- Successful selling at events
- Building your network with valuable clients
- Building rapport
- Adapting your style
- Theatre of luxury
Luxury Hospitality
Luxury Hospitality
Luxury hospitality is an art form, but it is possible to teach your staff how to become better artists by showing them the principles of luxury service alongside the importance of the finest details. Our programme can be adapted to the needs of front-of-house, in-house butler service, restaurant and dining teams. We have worked with leading hotels, restaurants, aviation companies and galleries. Topics include:
- The small details that matter
- Blending personality with respect
- The theatre of luxury
- Body language and physical protocols
- Dealing with challenges
- Anticipating the needs of the clients
Specialist modules that can be added to either course:
- Silver service and first-class dining
- Drinks service including afternoon tea
- Preparing 5* rooms and cabins
- On board service – private jets
- On board service – private yachts
- Private Butler service
Silver Service
Silver Service
This course explores Silver Service for restaurants or home dining in its truest form. It guides attendees through the intricacies of delivering this type of service at the table, while also honing the skills required for interacting with guests – both in terms of conversation and presence.
Debrett’s Silver Service Course is a half-day programme delivered by two Debrett’s accredited expert tutors who have a wealth of experience in tutoring and a thorough knowledge of fine dining and the luxury hospitality sector.
Topics Include:
- Personal presence
- Attending to your guest
- Service essentials
- Conversation
- Tricky scenarios