Debrett’s for Personal and Executive Assistants – Advance Skills 2
Exceed expectations in your role as business ambassador, ensure your professional etiquette and use of complex correct forms of address is always impeccable. Host clients with grace, organise high profile corporate events and handle challenging situations with poise and diplomacy, always leaving a positive impression.
– First impressions - dress codes for all professional occasions
– Correct form communication – etiquette for telephone, conference calls and business meetings
– Business etiquette – balancing formality and familiarity, understanding hidden hierarchies, dealing with challenging situations and attention to detail – from avoiding compliment slips to serving refreshments
– Event management – planning, implementing and organising, including correct form for invitations, name badges, guest lists and place cards
‘At senior levels, the return on investment from a skilled assistant can be substantial’ Robert Pozen