We shall accept your order and payment by email confirmation. Our message will also confirm details of your purchase. That is when our contract is made. We do not accept orders on our website without payment. In the case of telephone orders, acceptance and confirmation shall be verbal.
Changing an Order
You can change your order before it is processed in our warehouse – typically up to 24 hours after placing your order. If you do wish to change your order you must do so in writing to firstname.lastname@example.org giving details of your name, address and item(s) ordered.
Cancelling An Order
If you are a UK resident contracting with us as a consumer online or by ‘phone, under the Distance Selling Regulations you have the right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods you ordered. In this case the value of the order, or part order, will be refunded. You must take reasonable care of the goods whilst in your possession and they must be returned to us at the correspondence address given above. You must inform of us of the cancellation of the contract in writing to email@example.com within this period.
This is not intended to be a full statement of all of your rights under the Distance Selling Regulations. Full details of all of your rights under the Distance Selling Regulations are available from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Refund & Returns Policy
We hope you are happy with your purchase, but should you wish to return an item for an exchange or a credit note, the item must be returned within 30 days of purchase in a resaleable condition, with a valid receipt/proof of purchase. This does not affect your statutory rights. For more information please contact firstname.lastname@example.org
Refund of the postage/carriage cost for returning items is subject to the discretion of Debrett’s Ltd.
No person under the age of 18 years may purchase goods or services. If you are under 18, we look forward to your custom when you reach 18 years of age.
Debrett’s Limited reserves the right to revise prices and details at any given time without notice. All items are subject to availability. All descriptions are those of the original product and/or service and you may not rely on their accuracy. Accordingly any such description shall not form part of this agreement.
Colour accuracy on the website cannot be guaranteed, and will vary depending on the resolution of your computer.
Debrett’s Limited reserves the right to refuse to supply any individual or company.
Please be advised that orders delivered outside the EU may be subject to local taxes, import duties or customs charges. Debrett’s Limited is unable to accept responsibility for charges levied by other countries.
When ordering goods or services offered by Debrett’s you should allow up to 28 working days for delivery. Note that for goods or services offered at a special pre-publication discount delivery will be made up to 28 working days after the relevant date of publication.