Terms & Conditions

Website General

This is the website of Debrett's Limited. The correspondence address is 16 Charles Street, Mayfair, London, W1J 5DS, United Kingdom. Company registration details can be found at the bottom of this page.

All communications regarding this website should be sent (in writing only) to the above address, marked for the attention of the Commercial Director.

These terms and conditions regulate the business relationship between you, the customer, and us, Debrett's Limited. By using our website in any way, or by buying from us, you agree to be bound by them.

We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day of your most recent visit to the website.

By 'our website' we mean the entire computing hardware and software installation that is or supports our site. By 'goods and services' we mean any of Debrett's branded goods and services we offer for sale on our website. By 'content' we mean information in any form published on our website by us or any third party with our consent.

Use of our website is subject to the following terms of use:

  • The content and design of our website and these pages are subject to copyright owned by Debrett's Limited or used under licence from third party copyright owners. We will strongly protect our rights in all countries.
  • You may not copy, modify, publish, transmit, transfer or sell, reproduce or create derivative works from, distribute, perform, display or in any way exploit any of the content, in whole or in part, except with written, express permission from the Commercial Director at Debrett's Limited, at his discretion.
  • Debrett's Limited makes every effort to ensure that the content is accurate and up-to-date. All details provided are for guidance only. We give no warranty and make no representation, express or implied, as to the truth of any information given on our website, nor are we liable in any circumstances for special, indirect or inconsequential loss or any damages whatsoever resulting from loss of use, loss of data, or loss of revenue or profits, whether in action of contract, negligence or otherwise, arising out of or in connection with your use of our website, its content or the purchase of goods and services. By using this website you confirm that you have not relied on any such content.
  • We or our content suppliers may make improvements or changes to our website, the content, or to any of the goods and services, at any time and without advance notice.
  • The products/services advertised on the website do not constitute an offer or recommendation for any products or services for their use and are intended for general information only.
  • This website also includes links to other websites. These links provide further information and are not intended to signify that Debrett's Limited endorses such website and/or content. Debrett's Limited has no responsibility for the content of the linked website. Furthermore you acknowledge and agree that we shall not be liable in any way for any loss or damage arising from your use of any such site.
  • You may not create a link to this website from another website or document without Debrett's Limited's prior written consent.

Your continued use of this website indicates your acceptance of these terms and conditions. Furthermore your continued use of this website also indicates that you have read and accepted Debrett's Privacy Policy

Your use of this website and any dispute arising out of such use or the website is subject to the laws of England and Wales.

With regard to any goods or services offered for sale by Debrett's on this website and direct from Debrett's

We shall accept your order and payment by email confirmation. Our message will also confirm details of your purchase. That is when our contract is made. We do not accept orders on our website without payment. In the case of telephone orders, acceptance and confirmation shall be verbal.

Changing an Order
You can change your order before it is processed in our warehouse - typically up to 24 hours after placing your order. If you do wish to change your order you must do so in writing to orders@debretts.com giving details of your name, address and item(s) ordered.

Cancelling An Order
If you are a UK resident contracting with us as a consumer online or by 'phone, under the Distance Selling Regulations you have the right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods you ordered. In this case the value of the order, or part order, will be refunded. You must take reasonable care of the goods whilst in your possession and they must be returned to us at the correspondence address given above. You must inform of us of the cancellation of the contract in writing to orders@debretts.com within this period.

This is not intended to be a full statement of all of your rights under the Distance Selling Regulations. Full details of all of your rights under the Distance Selling Regulations are available from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Refund & Returns Policy
We hope you are happy with your purchase, but should you wish to return an item for an exchange or a credit note, the item must be returned within 30 days of purchase in a resaleable condition, with a valid receipt/proof of purchase.  This does not affect your statutory rights. For more information please contact orders@debretts.co.uk

Refund of the postage/carriage cost for returning items is subject to the discretion of Debrett's Ltd.

Other Information
No person under the age of 18 years may purchase goods or services. If you are under 18, we look forward to your custom when you reach 18 years of age.

Debrett's Limited reserves the right to revise prices and details at any given time without notice. All items are subject to availability. All descriptions are those of the original product and/or service and you may not rely on their accuracy. Accordingly any such description shall not form part of this agreement.

Colour accuracy on the website cannot be guaranteed, and will vary depending on the resolution of your computer.

Debrett's Limited reserves the right to refuse to supply any individual or company.

Please be advised that orders delivered outside the EU may be subject to local taxes, import duties or customs charges. Debrett's Limited is unable to accept responsibility for charges levied by other countries.

When ordering goods or services offered by Debrett's you should allow up to 28 working days for delivery. Note that for goods or services offered at a special pre-publication discount delivery will be made up to 28 working days after the relevant date of publication.

Debrett's Prestige Insurance

Debrett's Prestige Insurance is a trading name of Prestige Insurance Agents Limited which is registered in England and Wales (No 5663825). Registered office Palladium House, 1-4 Argyll Street, London, W1F 7LD. Prestige Insurance Agents Limited is authorised and regulated by the Financial Services Authority (No 447532) and is a member of the British Insurance Brokers Association.

The opportunity to receive a Debrett's Prestige Insurance key ring is open to all aged over 18 years of age who register for and receive a quotation for insurance. Supply of both a valid telephone number and email address are required. Registration alone will not entitle the person registering to the award of a key ring. This promotion will continue until the stocks of the key ring are exhausted and will be advertised accordingly on this site.

Competition General Terms and Conditions

  1. These terms and conditions apply to all competitions where Debrett's Limited is stated as the promoter (unless and to the extent that the competition states otherwise).

  2. Unless otherwise specified, competitions are open only to UK residents aged 18 or over, unless another age is specified, except employees of Debrett's Limited, their families, agents or any other person(s) connected with the competition, including third party promotional partners.

  3. Entry is limited to one per person. Multiple entries will be disqualified. The winner is responsible for ensuring they are able to accept the prize as set out and in accordance with these terms and conditions, in the event they are unable to do so then Debrett's Limited reserves the right to redraw the prize.

  4. Entry is free but entrants should be aware that they may be subject to telephony call or data network charges depending on their own individual arrangements for Internet access. In the case of competitions where entries are submitted by post, entrants are liable for the postage costs to do so.

  5. By entering, all eligible entrants agree to abide by each and all these terms and conditions and those specific to a particular competition. Misrepresentative or fraudulent entries will invalidate an entry. Debrett's Limited reserves the right, with or without cause, to exclude entrants and withhold prizes for violating any of these terms and conditions. Debrett's Limited reserves the right to amend these terms and conditions. Any amendments will be published on this Website.

  6. Unless otherwise specified, the winner(s) will be drawn at random, using random number generator software, from all correct entries received before the closing date and time (2359 on the closing date unless stated otherwise). Note that for the purposes of definition, 'date' and 'time' refer to those prevailing in London UK (GMT/BST as appropriate) for the duration of the competition. Winners will be notified within 28 days after the closing date or as advised in the competition, whichever is sooner. All reasonable endeavours will be made to contact the winner during this time. If a winner cannot be contacted or is not available, Debrett's Limited reserves the right to re-draw another winner from the correct entries which were received before the closing date.

  7. Debrett's Limited, where appropriate, reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize.

  8. Entrants will retain copyright in their submitted entries, however, by entering, all entrants license Debrett's Limited a worldwide royalty-free perpetual licence to edit, publish and use each entry in any and all media (including print and online) for publicity and news purposes.

  9. Debrett's Limited will not be liable for any failure of receipt of entries. Debrett's Limited takes no responsibility for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid. Entries will not be acknowledged or returned.

  10. Other than death or personal injury arising from the acts or omissions of Debrett's Limited or its employees, Debrett's Limited will not be liable for any loss or damage arising out of the winner's (or their guest's) enjoyment of the prize.

  11. There is no cash or other alternative to the prize stated and the prize is not transferable and no part or parts of the prize may be substituted for other benefits, items or additions. Prizewinners should allow up to 28 days between confirming acceptance of their prize and delivery of their prize. Where prizes are provided by a third party, in the case of non-supply of the prize by that third party, Debrett's shall have no liability to supply this or a similar prize to the winner.

  12. By entering, any subsequent prize winners agree to allow the free use of their names, photographs and general locations for publicity and news purposes during this and future promotions by Debrett's Limited.

  13. All entrants agree to receive the subsequent issue(s) of Debrett's Newsletter. Debrett's Limited will always enable the recipient to opt-out of receiving subsequent Newsletters by means of the Unsubscribe button in each Newsletter. In the case of opting out, entrants will need to re-register to participate in future Debrett's competitions.

  14. Uses of personal data received by Debrett's Limited in the course of the promotion are subject to the privacy policy found on the Website. Winners' names may be published on the Website.

  15. Where a competition is held in conjunction with a partner organisation, or where a competition is featured as part of a Sponsored Newsletter sent by Debrett's, all entrants agree to their name, address, email and other contact details being shared by Debrett's with that partner, who may use such for its marketing purposes and those of its partners in turn.

  16. Winners may be required to submit valid identification, including proof of age where required legally, before receiving their prize.

  17. The Editor's decision is final and binding on the entrants. No correspondence will be entered into.

  18. Debrett's Limited reserves the right at any time to cancel, modify or supercede the competition (including altering prizes) if, in our sole discretion, a competition is not capable of being conducted as specified. Debrett's Limited reserves the right to substitute a prize of equal or lesser value in the event that circumstances beyond its control make this unavoidable.

  19. For a list of winners please visit the Competitions section at www.debretts.com or send a stamped self-addressed envelope to Debrett's Limited (Competition Department), 16 Charles Street, Mayfair, London, W1J 5DS, United Kingdom, stating for which competition you would like winners' details.

  20. Competition terms and conditions published elsewhere on this website form part of these terms and conditions. Promoter: Debrett's Limited (address above).

Company Registration Details

Registered Address:

Debrett's Limited 
Charles House
5 - 11 Regent Street
St James’s

Registered in England & Wales
Company No. 05228068

This page was updated on 8th April 2014.