Craig Inglis

Customer Director, John Lewis

Craig Inglis was promoted to customer director from his previous role as marketing director at John Lewis in September 2015, and now holds responsibility for the whole customer experience alongside his existing marketing duties. The promotion reflects an ever-growing consumer-centric approach at the well-loved retailer, whose marketing strategies have enjoyed enormous success under Inglis with high-profile Christmas campaigns and the relaunch of its ‘Never Knowingly Undersold’ slogan. Inglis began his career at Thomson Holidays and moved to Virgin, rising to sales and marketing director. He joined John Lewis in 2008 and was responsible for the overhaul of its marketing strategy and the transformation of its brand. John Lewis will no doubt continue to be held in the nation’s affection with Inglis’s new responsibility for the customer experience.  

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